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Cancellation Policy

Last updated: June 26, 2024

 

Purpose & scope

Wula Warra (we, our or us) understands there are times when a participant cannot attend a planned session of our programs of support. Costs are incurred by us regardless of whether a participant attends a session. This policy aims to minimise the negative effect on both us and our participants when a participant is unable to attend a session.

 

This policy applies to all NDIS and non-NDIS funded participants who access our programs of supports.

 

Policy

We aim to balance customer and organisational financial interests in relation to cancellations. This policy reflects requirements of the relevant government agencies that fund services clients purchase from us.

 

Absences

The participant will be charged for all sessions delivered within the period of the program(s), including sessions where the participant did not attend.

 

Cancellations

Notice periods

Participants can cancel a program of support at any time by giving us:

 

Support Work:  Two (2) weeks written notice by email of their intention to cease services with us: or two (2) full days’ notice by email or phone to cancel a scheduled service.

 

Mentorship Programs:  Seven (7) days written notice by email of their intention to cease services with us: and seven (7) days written notice by email to cancel a scheduled service.

 

School Holiday Programs:  Two (2) days notice by email or phone of their intention to cancel a scheduled service.

 

Cultural Respite Camps:  Seven (7) days written notice by email of their intention to cancel a scheduled service.

 

That notice should be sent by email to wulawarra@outlook.com

 

We can cancel a program of support at any time by giving you notice of our intention to do so.

 

Cancellation charges

Support Work and Mentorship Programs:  Where a participant intends to cease services with us with the required 2-week notice, we will charge 100% of the scheduled fee for sessions taking place during the 2-week notice period, regardless of whether the participant attends the sessions or not. No charges will be made for sessions after the end of the 2-week notice period.

 

For all other supports where a participant cancels a scheduled support within the notice period, no charges will be made.  For non-attendance or cancellation after the notice period, 100% of fees will be charged.

 

Where we cancel a program of support, no charge is made to either the participant or to the NDIS or non-NDIS funding bodies.